Shipping Policy
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We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping for orders over $80 to over 200 countries around the world. (Unless stated otherwise)
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system.
If you have any other questions, please contact us and we will do our best to help you out.
Kvasim is NOT responsible for address errors during purchase.
Please double check your address before purchase.Kavsim is NOT responsible for purchased items that are not picked up at the customers' local post office and returned to sender. Additional charges will apply if purchased items need to be resent.
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US SHIPPING QUESTIONS
After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PT will not be shipped out until the next business day. If you order after 11 am PT on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.
SHIPPING RATES & DELIVERY
*On orders over $80, otherwise a $6.99 shipping and handling fee appliesService Cost Delivery Time USPS First Class COST: FREE* DELIVERY TIME: 5-7 BUSINESS DAYS UPS 2nd Day Air* COST: $15.00 DELIVERY TIME: 2 BUSINESS DAYS UPS Next Day Air* COST: $25.00 DELIVERY TIME: 1 BUSINESS DAY -
INTERNATIONAL SHIPPING QUESTIONS
After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PT will not be shipped out until the next business day. If you order after 11 am PT on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.
**See below for customs and import duties information
SHIPPING TIMES
DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.
DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility of any applicable fees.
The ongoing impact of the pandemic is causing local, state and national governments around the world to issue restrictions on a daily basis, which are impacting our ability to meet our high standards of service. We will continue to use our logistics network to minimize service impacts to deliver the best possible service to our customers, however there may be delays due to the aforementioned circumstances.
Country Standard (Business Days) Express (Business Days) Australia 7-15 DAYS 2-5 DAYS Canada 3-9 DAYS 1-3 DAYS France 6-15 DAYS 1-3 DAYS Germany 6-15 DAYS 1-3 DAYS Hong Kong 4-6 DAYS 1-3 DAYS Israel ------- 2-4 DAYS Italy 6-12 DAYS 2-4 DAYS Japan 6-9 DAYS 2-4 DAYS Malaysia 6-9 DAYS 2-4 DAYS Netherlands 6-12 DAYS 1-3 DAYS Poland 6-12 DAYS 1-3 DAYS Singapore 6-10 DAYS 1-3 DAYS Spain 7-15 DAYS 1-3 DAYS Switzerland ------- 2-4 DAYS United Kingdom 6-12 DAYS 1-3 DAYS Rest Of World 7-15 DAYS 3-5 DAYS How are taxes and duties calculated?
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.
For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
What is the exchange rate applied?
When purchasing in a currency other than USD, the conversion is performed by our partner Stripe. and includes a conversion fee, which covers processing and guarantees the exchange rate at the time of check out.
We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.
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