ZenCozy™ - Instant Neck & Shoulder Relief
ZenCozy – Experience immediate relief from sore muscles and body stiffness with our soothing heat pack.
- Instant Neck Pain Relief
- Calming for Shoulder Discomfort
- Aromatherapy-Infused for Added Relaxation
- Dual-Use: Enjoy Hot or Cold Therapy
Shipping Information
Kouvr offers fast and reliable shipping options across the world. Your delivery time frame below will begin once your order has been dispatched and you've received a tracking number.
COUNTRY METHOD TIME COST Australia Express
1 - 2 business days
$10.50 AUD
Standard
3 - 10 business days
FREE - Orders over $150
AUD $7.99 - Orders under $150
New Zealand
Standard
8- 12 business days
$15.99 NZD
Express
2 - 5 business days
$21.99 NZD
USA
Standard
10 - 15 business days
$9.99 USD
Express
3 - 6 business days
$24.99 USD
Canada
Standard
8 - 12 business days
$22.99 CAD
Express3 - 6 business days$29.99 CAD
UK
Expedited
5 - 8 business days
14.99 GBP
Ireland
Standard
8 - 12 business days
14.99 EUR
Express
2 - 5 business days
24.99 EUR
Asia
Standard
8 - 12 business days
$14.99 AUD
Express
2 - 5 business days
$29.99 AUD
Africa Express2 - 5 business days$69.99 AUD
Europe
Standard
5 - 8 business days
20.95 EUR
Express
2 - 5 business days
41.95 EUR
Rest of World
Express
2 - 5 business days
$69.99 AUD
Click here to view your local shipping rates and further information about our shipping policies.
PLEASE NOTE:
- DHL Express do NOT deliver to / accept PO BOX deliveries.
- Please note, these transit times are estimates only.
- Online orders are not processed over weekends or public holidays.
North America
The following countries are temporarily suspended are not receiving any parcels until further notice via DHL: Cuba
Rest of World
The following countries have temporarily suspended all DHL standard shipping however they are accepting DHL Express shipping only: Bonaire, Cayman Islands, Dominica, Dominican Republic, Guinea, Laos, Libya, New Caledonia, Mauritius, Myanmar, Reunion, Suriname, Turkmenistan, Trinidad and Tobago and Yemen, Central African Republic.
The following countries MUST provide a PO Box delivery address when using DHL Standard shipping: Qatar, Saudi Arabia, United Arab Emirates.
The following countries MUST provide a street address when using standard shipping: Jordan, Kuwait, Lebanon.
We currently DO NOT SHIP to the following countries:
- Philippines
- Brazil
- Puerto Rico
- Costa Rica
- Iran
- Iceland
- Israel
- Syria
- Oman
- Yemen
30 Day Returns
NEED TO RETURN YOUR ORDER?
Easy! If you are not in love with the product that you have purchased, Kouvr will provide you with full store credit.
RETURNS POLICY
- Items must be returned within 30 days from the delivery date.
- All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size).
- Items marked with the FINAL SALE message or hygiene-risk products cannot be returned unless faulty
- We do not offer refunds for final sale items, change of mind or incorrect sizing.
- Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please note that the Kouvr Warehouse undertakes strict quality control on every item prior dispatch and upon receiving return).
- Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
- Kouvr is not responsible for return shipping costs.
- We do not issue store credit or refund on original shipping charges.
Read the full terms & conditions of our Returns Policy here >>
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