Viella

Kouvr offers fast and reliable shipping options across the world. Your delivery time frame below will begin once your order has been dispatched and you've received a tracking number.

COUNTRY METHOD TIME COST Australia Express

1 - 2 business days

$10.50 AUD   

Standard

3 - 10 business days 

FREE - Orders over $150

AUD $7.99  - Orders under $150 

New Zealand

Standard

8- 12 business days

$15.99 NZD

Express

2 - 5 business days

$21.99 NZD

USA 

Standard

10 - 15 business days

$9.99 USD

Express

3 - 6 business days

$24.99 USD

Canada 

Standard

8 - 12 business days

$22.99 CAD

Express3 - 6 business days$29.99 CAD

UK

Expedited 

5 - 8 business days

14.99 GBP

Ireland

Standard

8 - 12 business days

14.99 EUR

Express

2 - 5 business days

24.99 EUR

Asia

Standard

8 - 12 business days

$14.99 AUD

Express

2 - 5 business days

$29.99 AUD

Africa Express2 - 5 business days$69.99 AUD

Europe 

Standard

5 - 8 business days

20.95 EUR

Express

2 - 5 business days

41.95 EUR

Rest of World

Express

2 - 5 business days

$69.99 AUD

Click here to view your local shipping rates and further information about our shipping policies.

PLEASE NOTE:

• DHL Express do NOT deliver to / accept PO BOX deliveries.
• Please note, these transit times are estimates only.
• Online orders are not processed over weekends or public holidays.

North America
The following countries are temporarily suspended are not receiving any parcels until further notice via DHL: Cuba 

Rest of World
The following countries have temporarily suspended all DHL standard shipping however they are accepting DHL Express shipping only: Bonaire, Cayman Islands, Dominica, Dominican Republic, Guinea, Laos, Libya, New Caledonia, Mauritius, Myanmar, Reunion, Suriname, Turkmenistan, Trinidad and Tobago and Yemen, Central African Republic.

The following countries MUST provide a PO Box delivery address when using DHL Standard shipping: Qatar, Saudi Arabia, United Arab Emirates.

The following countries MUST provide a street address when using standard shipping: Jordan, Kuwait, Lebanon.

We currently DO NOT SHIP to the following countries: 

• Philippines
• Brazil 
• Puerto Rico 
• Costa Rica
• Iran 
• Iceland
• Israel
• Syria 
• Oman
• Yemen

NEED TO RETURN YOUR ORDER? 

Easy! If you are not in love with the product that you have purchased, Kouvr will provide you with full store credit.

RETURNS POLICY

• Items must be returned within 30 days from the delivery date.
• All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size).
• Items marked with the FINAL SALE message or hygiene-risk products cannot be returned unless faulty 
• We do not offer refunds for final sale items, change of mind or incorrect sizing.
• Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please note that the Kouvr Warehouse undertakes strict quality control on every item prior dispatch and upon receiving return).
• Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
• Kouvr is not responsible for return shipping costs.
• We do not issue store credit or refund on original shipping charges.

Read the full terms & conditions of our Returns Policy here >>