Mateo

Stand Out in Style

Embrace the charm of simplicity with the SummerTwist Jacquard Top. This elegant knitwear features a sophisticated jacquard texture paired with a classic design, offering the perfect blend of style and comfort.

Kouvr offers fast and reliable shipping options across the world. Your delivery time frame below will begin once your order has been dispatched and you've received a tracking number.

COUNTRY METHOD TIME COST Australia Express

1 - 2 business days

$10.50 AUD   

Standard

3 - 10 business days 

FREE - Orders over $150

AUD $7.99  - Orders under $150 

New Zealand

Standard

8- 12 business days

$15.99 NZD

Express

2 - 5 business days

$21.99 NZD

USA 

Standard

10 - 15 business days

$9.99 USD

Express

3 - 6 business days

$24.99 USD

Canada 

Standard

8 - 12 business days

$22.99 CAD

Express3 - 6 business days$29.99 CAD

UK

Expedited 

5 - 8 business days

14.99 GBP

Ireland

Standard

8 - 12 business days

14.99 EUR

Express

2 - 5 business days

24.99 EUR

Asia

Standard

8 - 12 business days

$14.99 AUD

Express

2 - 5 business days

$29.99 AUD

Africa Express2 - 5 business days$69.99 AUD

Europe 

Standard

5 - 8 business days

20.95 EUR

Express

2 - 5 business days

41.95 EUR

Rest of World

Express

2 - 5 business days

$69.99 AUD

Click here to view your local shipping rates and further information about our shipping policies.

PLEASE NOTE:

• DHL Express do NOT deliver to / accept PO BOX deliveries.
• Please note, these transit times are estimates only.
• Online orders are not processed over weekends or public holidays.

North America
The following countries are temporarily suspended are not receiving any parcels until further notice via DHL: Cuba 

Rest of World
The following countries have temporarily suspended all DHL standard shipping however they are accepting DHL Express shipping only: Bonaire, Cayman Islands, Dominica, Dominican Republic, Guinea, Laos, Libya, New Caledonia, Mauritius, Myanmar, Reunion, Suriname, Turkmenistan, Trinidad and Tobago and Yemen, Central African Republic.

The following countries MUST provide a PO Box delivery address when using DHL Standard shipping: Qatar, Saudi Arabia, United Arab Emirates.

The following countries MUST provide a street address when using standard shipping: Jordan, Kuwait, Lebanon.

We currently DO NOT SHIP to the following countries: 

• Philippines
• Brazil 
• Puerto Rico 
• Costa Rica
• Iran 
• Iceland
• Israel
• Syria 
• Oman
• Yemen

NEED TO RETURN YOUR ORDER? 

Easy! If you are not in love with the product that you have purchased, Kouvr will provide you with full store credit.

RETURNS POLICY

• Items must be returned within 30 days from the delivery date.
• All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size).
• Items marked with the FINAL SALE message or hygiene-risk products cannot be returned unless faulty 
• We do not offer refunds for final sale items, change of mind or incorrect sizing.
• Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please note that the Kouvr Warehouse undertakes strict quality control on every item prior dispatch and upon receiving return).
• Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
• Kouvr is not responsible for return shipping costs.
• We do not issue store credit or refund on original shipping charges.

Read the full terms & conditions of our Returns Policy here >>